Start a plan
You pick a plan while you set up your first project, right after Marsell’s free first look.1
Open the plans
On What I’d do, click See the plans. A project without a plan opens the plans page on its own.
2
Choose how often you pay
Choose Monthly, or Yearly 2 months free.
3
Pick the plan
Click Start and the plan’s name, for example Start Growth. Stripe Checkout opens, with the final price, any launch price and tax, before you pay.
4
Come back to Marsell
After you pay, Stripe sends you back and Marsell starts reading your business. If Stripe hasn’t confirmed the payment yet, the page says Checkout done. and waits for it, which usually takes a few seconds.
Monthly or yearly
Both renew automatically until you cancel. A yearly plan is billed once a year at ten months’ price, and its tokens still arrive month by month. The launch price: a first monthly subscription on Core, Growth or Network costs $99, $199 or $399 for its first month, then the plan price. Yearly plans don’t get it.Change plan
1
Open the tokens sheet
Click the fuel bar in the top bar.
2
Change plan
Under Your plan, click Change plan, then Switch. Stripe’s billing page opens.
3
Pick the new plan on Stripe
Confirm the change there.
Invoices and your card
Click Invoices and card under Your plan to open Stripe’s billing page. It lists your invoices and lets you change the card you pay with. It opens once your first payment has gone through.Cancel
1
Open Cancel plan
In the tokens sheet, under Your plan, click Cancel plan.
2
Read what happens
The plan ends on the date shown, at the end of the period you’ve paid for. Until then everything keeps running and this month’s tokens stay.
3
Cancel on Stripe
Click Cancel on the billing page and confirm on Stripe, or Keep my plan to leave it.
If a payment fails
The tokens sheet shows what went wrong, for example The last payment didn’t go through. Update the card in billing to keep the plan. Open Invoices and card and update your card. If payments keep failing, the plan is paused and Marsell pauses paid work until a payment goes through.Buy tokens
Token packs and Top up by itself are paid the same way, through Stripe. See Token packs.Who can manage billing
In an organisation, billing belongs to administrators. See Team.Refunds
Payments to Marsell are final and aren’t refunded, as the Terms of Service set out. If you think you were charged by mistake, email legal@getmarsell.com within 30 days of the charge.Related
Marsell plans and tokens
Prices, monthly tokens, packs and top-ups.
Team
Organisations, roles and seats.