> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getmarsell.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Marsell's MCP server is at https://getmarsell.com/mcp: agents connect with a key the owner makes in the app (a project's Agents page, Your own AI). See /developers/mcp for its tools. There is no public REST API yet; don't suggest REST endpoints.
> The search MCP server at https://docs.getmarsell.com/mcp only searches these docs. It can't read or change anyone's Marsell projects.
> Each business is a project with seven places: Home, Create, Market, Sell, People, Agents and Brand. 'Marsell plan' means the subscription (Solo, Core, Growth, Network); 'the plan' or 'the week' means the work Marsell has planned.
> Tokens are Marsell's unit for AI and media work, granted monthly by the Marsell plan. They are not model tokens.

# Billing

> How paying for Marsell works: Stripe checkout, monthly or yearly, the launch price, changing plan, invoices and your card, cancelling, and failed payments.

You pay for Marsell through Stripe. You pay on Stripe's own checkout page, and Marsell never receives your card number. Everything about your plan is in the tokens sheet: click the fuel bar at the top of any page. The prices and tokens of each plan are on [Marsell plans and tokens](/account/plans-and-tokens).

## Start a plan

You pick a plan while you set up your first project, right after Marsell's free first look.

<Steps>
  <Step title="Open the plans">
    On **What I'd do**, click **See the plans**. A project without a plan opens the plans page on its own.
  </Step>

  <Step title="Choose how often you pay">
    Choose **Monthly**, or **Yearly 2 months free**.
  </Step>

  <Step title="Pick the plan">
    Click **Start** and the plan's name, for example **Start Growth**. Stripe Checkout opens, with the final price, any launch price and tax, before you pay.
  </Step>

  <Step title="Come back to Marsell">
    After you pay, Stripe sends you back and Marsell starts reading your business. If Stripe hasn't confirmed the payment yet, the page says **Checkout done.** and waits for it, which usually takes a few seconds.
  </Step>
</Steps>

If you close the checkout before paying, nothing is charged, and the plans page says so. An unpaid checkout shows under **Not finished** in the tokens sheet, with **Finish** and ✕.

## Monthly or yearly

Both renew automatically until you cancel. A yearly plan is billed once a year at ten months' price, and its tokens still arrive month by month.

**The launch price:** a first monthly subscription on Core, Growth or Network costs \$99, \$199 or \$399 for its first month, then the plan price. Yearly plans don't get it.

## Change plan

<Steps>
  <Step title="Open the tokens sheet">
    Click the fuel bar in the top bar.
  </Step>

  <Step title="Change plan">
    Under **Your plan**, click **Change plan**, then **Switch**. Stripe's billing page opens.
  </Step>

  <Step title="Pick the new plan on Stripe">
    Confirm the change there.
  </Step>
</Steps>

Going up is charged pro rata straight away, and its extra tokens arrive at once. Going down is credited pro rata, and the smaller monthly tokens start at your next renewal.

## Invoices and your card

Click **Invoices and card** under **Your plan** to open Stripe's billing page. It lists your invoices and lets you change the card you pay with. It opens once your first payment has gone through.

## Cancel

<Steps>
  <Step title="Open Cancel plan">
    In the tokens sheet, under **Your plan**, click **Cancel plan**.
  </Step>

  <Step title="Read what happens">
    The plan ends on the date shown, at the end of the period you've paid for. Until then everything keeps running and this month's tokens stay.
  </Step>

  <Step title="Cancel on Stripe">
    Click **Cancel on the billing page** and confirm on Stripe, or **Keep my plan** to leave it.
  </Step>
</Steps>

After cancelling, the plan line reads **Ends** and the date. Changed your mind? Renew it on the billing page before that date. Once the plan ends, Marsell stops working for you.

## If a payment fails

The tokens sheet shows what went wrong, for example **The last payment didn't go through. Update the card in billing to keep the plan.** Open **Invoices and card** and update your card. If payments keep failing, the plan is paused and Marsell pauses paid work until a payment goes through.

## Buy tokens

Token packs and **Top up by itself** are paid the same way, through Stripe. See [Token packs](/account/plans-and-tokens#token-packs).

## Who can manage billing

In an organisation, billing belongs to administrators. See [Team](/account/team).

## Refunds

Payments to Marsell are final and aren't refunded, as the [Terms of Service](https://getmarsell.com/terms) set out. If you think you were charged by mistake, email [legal@getmarsell.com](mailto:legal@getmarsell.com) within 30 days of the charge.

## Related

<CardGroup cols={2}>
  <Card title="Marsell plans and tokens" icon="coins" href="/account/plans-and-tokens">
    Prices, monthly tokens, packs and top-ups.
  </Card>

  <Card title="Team" icon="users" href="/account/team">
    Organisations, roles and seats.
  </Card>
</CardGroup>


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